What is Selfie Mouse?
Selfie Mouse is the brand behind our great photo prop products. We love the smiles we bring to our customers faces when the big brown truck shows up to deliver their Selfie Mouse photo prop.
Selfie Mouse is a product of Cross Creative, Inc, an Indiana corporation. CCM | Marketing Agency is the creative team behind Selfie Mouse.
Why do I have to pay sales tax if I reside in the State of Indiana?
Since Selfie Mouse is an Indiana company and has an office that resides in the State of Indiana and ships product from an Indiana address, it is subjected by the Indiana Internet Tax laws that states that it is required to charge a 7% sales tax to anyone who buys our Selfie Mouse products and resides at an Indiana address.
This website link – https://www.nolo.com/legal-encyclopedia/indiana-internet-sales-tax.html – explains very well the law and the specific parameters surrounding the Indiana Internet Tax laws.
What if I want to order more than your online ordering allows?
Most of our customers who come to our website typically only order one photo prop. However, we know every once in a while there are times when someone wants to order more than one photo prop. If that scenario fits your situation, just give us a call or contact us.
No order is too large. We are positioned and equipped to design and print hundreds of personalized photo props for any event.
How does getting a Selfie Mouse photo prop work?
4 Easy Steps
The first step is to choose what kind of photo prop you would like to purchase – Instagram style, Facebook style, Twitter style or Customize your own photo prop.
Once you have chosen the style of your photo prop and how many you want, then you need to tep through the online form to create your personalized photo prop. We have provided you a visual illustrated guide (to the right of the order form) with numbered annotations on what you need to provide us to print your Selfie Mouse photo prop.
Once you are satisfied with the content needed for us to print your photo prop, proceed to enter your VISA, Mastercard or Discover credit or debit card.
Once you have paid for your photo prop our design team will receive your photo prop content and go to work designing your personalized photo prop. Once your photo prop has been designed it will be submitted to our design approval system (DAS). You will receive an email with a hyper-link to your photo prop proof. Clicking the link will redirect you to your DAS where you can review your photo proof. If you agree with all of the design elements in your proof then simply click the “approve” button. If you need to make revisions, then let our design team know what changes to be made in the area for comments. Our design team will automatically be notified about your revision requests and send you an email once the revisions have been changed. Once you are satisfied with the revisions, then you are ready to approve your photo prop. Once your photo has been approved by you we will send your photo prop to our production team for printing.
Once your photo prop has been printed by our production team it is ready to be shipped. Yeah! Your photo prop will be shipped through UPS (the big brown truck people!) You will be sent an email containing a tracking code for your shipped photo prop.
If you have any questions regarding your shipment please submit a support request.
Do you design custom photo props that are not social media related?
Yes! If you have a creative photo prop that you would like for us to design, we are up to the challenge of creating a unique, one-of-a-kind design just for you. Click on over to our custom request form and share with us what you are thinking.
Can I make changes to my social prop once I’ve approved my design?
Once you approve the final design we cannot make any further changes. So, make sure that you thoroughly review your design before you click the “Approve” button.
Is my credit card payment secure?
All credit card information sent to Selfie Mouse is encrypted using secure socket layer technology (SSL), and once received, it is stored in a PCI compliant environment. This data is not shared at all. You know a website like Selfie Mouse is secure when you see a “green lock icon” in the URL window and the “https” preceding the domain name.
Selfie Mouse follows generally accepted industry standards to protect other personal information that’s submitted to us, both during transmission and after Selfie Mouse receives it.
If you do not feel comfortable using online payments and still want to order a Selfie Mouse Photo Prop, then please call our office between the hours of 9:00 am – 5:00 pm (EST) and we would be happy to take your credit card information over the phone. Contact Selfie Mouse at (317) 643-2367
Does the Selfie Mouse mouse have a name?
Yes. His name is Mitchie and there is a story to go with his name.
When our CEO, Greg Cross, got the idea to launch a new company and product he gathered team members Ben Cross and Jessy Steele, grabbed a dry-erase marker and started white boarding possible brand names. The whiteboard on the right are some of the fruit of that discussion. During the brainstorming Jessy shouted out “What about Selfie Panda?” Then Greg said, “That’s good but what about Selfie Mouse?” Mouse eat cheese and when people take photos they say, “Say Cheese!” A product, brand name was born!
The next thing was to find out if the domain name selfiemouse.com was available. We hopped on to GoDaddy.com and sure enough it was available. We immediately bought it. After securing the domain name from GoDaddy, we checked to see if the social media profiles on Facebook, Instagram, Twitter and Pinterest were available. Say what? All four profile names were available. We snatched them up. To get a domain name and all of the major social media profile names that you want for your brand is pretty remarkable. In fact, in this dot.com world that we live in it is pretty rare.
The next step was to get to work in developing a logo that would represent the brand. Click here to see some of the logo options we considered. Greg knew that he wanted to hire a very talented graphic designer that he had met several years ago named Christian Elden, Christian was hired to design the current Selfie Mouse logo and he knocked it out of the park and delivered exactly what we wanted to represent the brand known as Selfie Mouse.
Now we had a mouse, but we needed to give him a name. Ben, the graphic designer for all of the Selfie Mouse photo props, said “I got an idea. How about Mitchie Mouse?” You see, Greg, our CEO, use to tell his three kids (Ben is Greg’s son) ‘Christopher Stories’ when they were little. Christopher was a fictitious character who went on amazing ventures with his three friends, Mitchie Mouse, Benjamin and Arthur. It fit perfectly.
So, yes the Selfie Mouse mouse has a name. His name is Mitchie.
What credit cards do you accept?
We accept VISA, Mastercard, and Discover.
Do you offer refunds?
Once we print and ship to you our photo prop, we typically assume that our product is on its way and will arrive to you in good condition. We have no control over the shipping process with the shipping solution providers that we choose. In addition, you are required through our design approval process to approve all designs before we print and ship your photo prop. So, with all of this said we do not offer refunds once a product has been officially approved and sent to our production team for printing. However, if you do decide that you would like a refund before your photo prop is approved for printing we will be happy to accomodate a refund.
All that said, if you feel like you didn’t get what was promised, we will do everything we can to make it right. We are nice folks and we also feel like it’s fairly reasonable for you to let us know within 7 Days of a purchase that you aren’t happy with what you purchased in order for us to provide any sort of refund.
A word about shipping. If for whatever reason your product does not reach you, then please let us know and we will work with you to track down your package from the shipping provider we used to ship your photo prop.
That said, we respond really well to polite, reasonable requests. So, drop us a line and we’ll work it out.
Do you ship internationally?
Currently we do not ship internationally.